policies & frequently asked questions

1. I just placed and order. When will it ship? All jewelry is handmade to order. For this reason, you can expect orders to leave our studio within 7 business days. Need it sooner for a special event or gift? Email us or make a note on your order in the note to seller box and we will do our best to work within your time frame. Custom, bridal, wholesale and large orders may require extra time.

2. What is your return/exchange policy? Due to the handmade, custom nature of the jewelry, all sales are final. However, should you find your jewelry does not meet your expectations, please contact us within 5 days of receiving the piece for exchange options. We always want you to walk away with something that feels special and perfect for you! We cannot accommodate exchanges of custom or personalized items.

3. Is my information kept private? You can buy with confidence knowing that we guarantee your information will never be sold or shared with third parties. Additionally, all payment information submitted to mimi & lu remains secure and with our secure PayPal check out system, we never see your credit card number.

4. How will my jewelry arrive? Each piece is packaged in their own separate hand stamped soft pouch with care instruction card included. Great for gift giving or just a treat for yourself. Your jewelry will arrive packaged securely in a padded envelope or box. Please note this packaging is exclusively available to our online web sales only.

5. Shipping costs? Sales Tax? We are happy to extend free shipping for orders over $100. (pre-tax and shipping). There is a $5 flat shipping fee on orders under $100. Pieces are shipped USPS First class mail with delivery confirmation. Custom order costs may fluctuate based on weight and cost of pieces. All packages shipped to addresses within CA will be charged sales tax. At this time we do not ship retail orders internationally.

6. What Materials do you use? What does ‘Gold fill’ mean? Mimi & Lu primarily uses Sterling Silver or Gold fill wire, chain and findings. These materials, if cared for properly, will last for years to come. If another metal is used- it will always be clearly indicated in the description and is often used as an accent. Most frames are handmade and in many cases hammered by hand. Semi precious stones, Swarovski crystals, and metal findings finish off the piece. Gold fill is created by taking a sheet of 12K or 14K gold and bonding it through extreme heat and pressure to a core of semiprecious metal. Do not confuse Gold fill with gold plate! Gold fill has 100 times the amount of gold as gold plate. (literally!)

7. What about ring size? Many of the handmade rings are difficult to get to an exact size.  We suggest indicating a size to the half size (6, 6.5,7,etc) and we will do our best to accommodate. If the size options are small, medium, or large  the range for that is as follows: SM- 4-6, MED 6-8, LG 8-10- and your ring will arrive sized between the range indicated.

8. Is the full collection available online? Since the line is always changing and growing we aren’t able to list the full collection online. If you can’t find something that you saw listed on our site in the past, simply email and describe the piece to us an in many cases it is still something that can be put into production for you. 

9. Can I change a stone? Ask for a Customized length or different type of clasp? Yes! The great part of ordering handmade jewelry, is that ours is made to order so we can tweak the pieces to your liking. Just include your request in your email and we will let you know if it can be done and if there will be any change of price. Custom work is always a final sale.

10. Are you hiring? It’s possible! Check out our Join Mimi & Lu page to view any job openings.

 

how to clean and care for your mimi & lu

Mimi & Lu uses quality materials and advanced techniques to increase the jewelry’s stability and longevity. However, handmade jewelry can be delicate so a little extra care will go a long way and can increase the life span of your pieces.

 
  • Always remove jewelry before swimming and bathing. Apply perfumes and creams well before putting on your jewelry. 
  • Store jewelry either lying down flat or hanging straight to prevent kinks and tangles. Sterling Silver and occasionally, Gold fill can tarnish over time and quicker depending on skin, environmental and lifestyle circumstances. It is best to store your jewelry in an air tight container such as the small plastic baggies that come with your pieces. 
  • To clean your jewelry, use a jewelry polishing cloth or pads. You can also rub with warm sudsy water (use a gentle household soap, such as liquid dove) using a cloth or very soft toothbrush. This will help with hard to reach or small nooks and crannies. For items without stones, brass or plated pieces, you can purchase a gold or silver jewelry cleaner. We suggest Connoisseurs Cleaners found at your local drug store.